CommScope, Inc. Quality Manager in Forest, Virginia
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General Summary:The Quality Manager is a member of a team, the role of which is to implement a unified approach to Quality in CommScope with the intent to deliver high quality products and services in a manner that meets the high standards held by CommScope. This position has cross functional accountability and interactions with Product Management, Sales, Risk Management, Operations, Finance, Human Resources, Planning, and any other applicable areas, in support of improving overall Quality. The person has to be a champion of Quality to both internal and external clients. They will utilize new methodologies and ways of thinking and be able to resolve the natural differences that exist in an organization.
Duties & Responsibilities:
·Provide input into a living three-year quality strategy specific to their areas of responsibilities to help drive excellence across all products and align with the overall company Quality organization and implement Quality Assurance industry best practices. This strategy will incorporate the required elements of corporate, business unit, customer and organizations such as Operations, Procurement and Finance.
·The Quality Manager is Responsible for the 3 key areas of quality relating to the design of systems and the critical to Quality (CTQ) elements for the location(s) they are responsible for
o Quality Improvement: the purposeful change of a process or product to improve its dependability.
o Quality Assurance: designed systematic preventative actions necessary to provide confidence that products and services meet given requirements all the time
o Quality Control: inspecting and testing efforts to maintain the integrity of a process or product’s.
o Responsible for identifying improvement opportunities, provide support with process documentation and metrics identification.
o Participate in collaborative cross-functional teams to deliver companywide quality solutions incorporating best practices.
o Lead local improvement projects, establishing benchmarks and best practices and aligning with overall business goals for areas on responsibility.
o Provides input into BU requirements and takes action to implement BU and corporate requirements into the local processes and systems that ensure the establishment and maintenance of a robust quality program into and at all sites for which there is responsibility, that comply with all company, local or applicable International Quality Standards, as required.
o Provides input into BU requirements and takes action to implement BU and corporate requirements into the Formulation of standard operating procedures to support Quality Management System
o Responsible for monitoring local QA processes to verify that the prescribed methods are being followed for the BU they are responsible for.
o Constant improvement or reinvestment incorporating best practices for a new systems and current system enhancements.
o Evaluate the effectiveness of the local quality and assure compliance to all corporate and local policies, as well as compliance with national and international standards and legislation. Develops, recommends and implements changes as needed based on evaluation
o Oversee the duties/functions of assigned areas of responsibility necessary to assure regulatory and accreditation compliance and advises the management on these issues.
o Integrates the Audit function into quality improvement projects for plant systems and products
o Compliance with testing and inspection procedures.
o Coach, mentor and lead highly dynamic team members to help achieve the requirements of this position as well as the individual career goals of team members,
o Develop and maintains effective relationship with employees through effective and timely communication.
o Maintain a level of knowledge, appropriate to job level, of internal systems in order to provide support to Quality staff.
o Hire Staff
o Manage, appraise and develop staff. Take necessary corrective actions for underperforming staff or breeches of policy.
o Provide input to develop systems and processes to meet or exceed customer requirements. Implement those approved.
o Develop communication methods to employees so they know both the internal and external customers and also what customer requirements must be met to ensure that both are satisfied. (Customer focused Culture)
o Responsible for the local development of BU client-driven QA metrics and targets for each product and as part of a cross-product initiative to assure all products work independently and together in a high quality manner.(Product/Service requirements of Customer)
o Takes initiative and action to respond, resolve and follow up regarding quality issues with all customers (Internal and External) in a timely manner.
o Oversee and manage budget associated with projects, ensuring adequate staffing levels and project delivery within budget
Bachelor's in technical field such as engineering preferred w/5 plus years of related experience.
Work experience of a statistical, engineering, or technical background
Three 3 plus years of Supervisory/management experience.
Proven ability to team lead, and meet business and financial goals
Intimate familiarity with ISO9000/TL9000 Quality Systems with implementation or other applicable professional experience.
Working knowledge of basic and advanced Quality tools such as; TQM, Six Sigma, SPC, FMEA, Control Plans, Root Cause Analysis, Poke Yoke, Kaizen Lean Manufacturing etc.
Experience with developing/documenting procedures. Use of Quality Engineering methods in inspection
Must be familiar with a wide range of reliability, environmental, and qualification programs
The ability to monitor effectiveness of vendor quality programs as well as development reports and implement corrective action programs on an as needed basis.
Assertiveness and excellent communication skills (verbal and written)
Ability to develop and implement structured QA processes, procedures and CTQ measures in a rapidly changing environment
Excellent decision-making and interpersonal skills are essential
Ability to lead project teams across departments and/or cross functional personnel located at multiple facilities within North America.
Ability to articulate (verbally & in writing), defend and negotiate Quality expectations with internal and external customers at all levels of management.
Ability to juggle multiple priorities and maintain the proper balance between meeting the business needs and managing the available resources.
Ability to drive change where required.
It is the policy of CommScope to provide Equal Employment Opportunities to all individuals based on merit, qualifications and abilities. CommScope does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender (including pregnancy), national origin, age or any other characteristics as protected by law. Furthermore, this contractor and subcontractor shall abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and qualified individuals with disabilities.