CommScope, Inc. Account Manager in Hickory, North Carolina

Everyone communicates. It’s the essence of the human experience. How we communicate is evolving. Technology is reshaping the way we live, learn and thrive. The epicenter of this transformation is the network—our passion. Our experts are rethinking the purpose, role and usage of networks to help our customers increase bandwidth, expand capacity, enhance efficiency, speed deployment and simplify migration. From remote cell sites to massive sports arenas, from busy airports to state-of-the-art data centers— we provide the essential expertise and vital infrastructure your business needs to succeed. The world’s most advanced networks rely on CommScope connectivity.

We are currently recruiting for an Account Manager to join our team. This role will be based in the Carolina, Tennessee, Mid-Atlantic region.


This is a field sales role, responsible for selling company products, services or solutions into the (CAR/TN/MID-ATLANTIC) territory. Coordinate sales and customer relationship process to meet assigned financial objectives; including achievement of product sales/solution sales goals. May recommend selection and development of distributors and installation (contractor) partners in respective region in order to achieve continued growth in marketplace and support achievement of company financial objectives. Up to 50% travel is required.


Primary Contact / Style of Contact:

•Develop, grow, and maintain sales and management customer relationships at all levels within region. Engages appropriate internal resources as necessary, to support sales pursuits

•Proactively plan and direct sales activities in respective region by routine visits, customer training, providing information of new products/solutions in order to achieve maximum results in development of existing and new customers.

Primary Job Focus:

•Manage on-going account relationships with end customers, installation (contractor) partners and distribution partners. Maintain account presence by providing value-added services and maintaining professional relationships with key customer personnel. Coordinate the sales and customer relationship process to meet assigned financial objectives; including achievement of product sales/solution sales goals.

•Demonstrates significant expertise in assigned product lines and ability to explain technical issues. Has a broad knowledge of the entire product line.


•Understands customer’s business, technology and product requirements and appropriately matches solutions to meet customer needs.

•Performs revenue and demand forecasting, account planning, project planning and other related sales administrative tasks to grow financial objectives. Provides information and reports, as required, to inform management of sales progress and success.

Role in sales process:

•Executes the complete sales cycle, from prospecting and qualifying sales leads, coordinating sales activities and required resources for solution development, to presenting solutions and negotiating through the close. Using appropriate sales messaging, favorably influences selection of products, service or solutions in targeted accounts


•A completed Bachelor's Degree and 2 - 5 years related experience or high school diploma or equivalent and 5 - 8 years of related experience required. Career history must include various technical roles and a minimum 5 years’ experience working with and selling/supporting Distributed Antenna Systems and/or Small Cells.

•Communication Skills - supports and participates in team sales initiatives where applicable by gathering and communicating pertinent information for assigned accounts.

•Relationship Building Skills – must proactively build networks in assigned territory and further develop / enhance market relationships

•Sales/Selling Skills - must have experience with sales or technical sales support of clients in a wireless environment. Foundation knowledge of sales process including the five stages of the sales funnel

•Account Planning/Forecasting Skills – must develop go-to-market sales plans and identify market strengths, weaknesses and opportunities to grow top line revenue

•Product/Service/Solution Knowledge – Must have working knowledge of RF signaling protocols, IP, licensed and unlicensed wireless technology such as; WiFi, CBRS, CDMA, LTE and UMTS. Working knowledge of fiber optic systems, multiplexing schema and physical interface considered a plus

•Customer/ Account/Market/Industry Knowledge – Experience working within or selling to a Tier 1 mobile operator

It is the policy of CommScope to provide Equal Employment Opportunities to all individuals based on merit, qualifications and abilities. CommScope does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender (including pregnancy), national origin, age or any other characteristics as protected by law. Furthermore, this contractor and subcontractor shall abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and qualified individuals with disabilities.