CommScope, Inc. SAP BASIS Administrator in Hickory, North Carolina

Everyone communicates. It’s the essence of the human experience. How we communicate is evolving. Technology is reshaping the way we live, learn and thrive. The epicenter of this transformation is the network—our passion. Our experts are rethinking the purpose, role and usage of networks to help our customers increase bandwidth, expand capacity, enhance efficiency, speed deployment and simplify migration. From remote cell sites to massive sports arenas, from busy airports to state-of-the-art data centers— we provide the essential expertise and vital infrastructure your business needs to succeed. The world’s most advanced networks rely on CommScope connectivity.

We are currently recruiting for a SAP Basis Administrator for an opportunity located in Hickory, NC, Joliet, IL, Richardson, TX or Omaha, NE.

General Summary:

The SAP Basis Administrator is responsible for the installation, upgrade, and maintenance of SAP systems. Additional responsibilities include configuring, monitoring, tuning, and troubleshooting the SAP technical environment, scheduling and executing the SAP transport system, design of interfaces between SAP and external systems, optimizing and analyzing performance issues, and the design architectures of the landscape.

Duties & Responsibilities:

•Install, upgrade, and maintain the database and SAP application systems.

•Assist in the planning, designing, and architecting of the database and SAP application landscape across a variety of platforms and databases.

•Serve as a resource to IT Business Analysts, customers, and ABAP Developers in designing, configuring and implementing an SAP system supporting business and operational needs.

•Plan and install support packs, conduct upgrades, manage backups/recovery, system refresh and troubleshooting, as well as conducting failover testing and validation.

•Propose and implement enhancements that will improve the performance and reliability of the systems.

•Develop, manage, and test the storage, archiving, back-up and recovery procedures.

•Proactively monitor systems to ensure secure services with minimum downtime.

•Monitor, analyze, identify and respond to trends in system performance and resource utilization within the SAP technology stack, work with the required teams to identify database, hardware and network failure scenarios, determine root cause and assist in resolution of issues.

•Install and test new versions of the SAP application and database software.

•Collaborate across IT groups to assist in driving solutions in support of all SAP technical operation strategy.

•Document problems with external support personnel, communicate with developers, help desk, and other support personnel to resolve system issues.

•Create technical operations procedural guides that effectively document all areas of the technical landscape to ensure consistent maintenance and support.

•Prepare regular status reports and performance metrics for consolidated status reports.

•Learn and stay current on the features and functionality of application software and databases, focusing on technology to improve performance, availability, reliability, stability and work efficiencies.

•Interpersonal skill sufficient for frequent interaction at a middle management level – both internal and external – under conditions which will reach high levels of intensity

•Manage multiple and sometimes competing priorities

•Proactively generates relevant ideas for new and improved use of technology

•Understands the impact of new projects and technical impacts to supported systems

•Team-oriented work ethic that includes willingness to help others

•Demonstrates ability to work independently and share results of assigned projects with team members

•Organizes prioritize, and track incidents and support requests per SLA’s and corporate policy

•Escalate issues based on severity and impact, including coordination with vendors


•Ability to work as part of a project team to coordinate database development and determine project scope and limitations

•Capacity to participate as a team member on multiple projects ranging from routine to highly complex and difficult; acceptable results will require initiative, broad judgment, integration of multiple fields of knowledge (technical and business), and development of problem solutions for which there is little precedent


•Bachelor’s degree required with 8+ years related experience

•Broad comprehension of database and SAP application systems, particularly in client/server and high-availability environments

•Experience with on call duty for 24x7 production support

•Communicate in a professional manner when interacting across staff levels and internal/external

It is the policy of CommScope to provide Equal Employment Opportunities to all individuals based on merit, qualifications and abilities. CommScope does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender (including pregnancy), national origin, age or any other characteristics as protected by law. Furthermore, this contractor and subcontractor shall abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and qualified individuals with disabilities.