CommScope, Inc. Analyst, IT Training & Reporting in Joliet, Illinois
Everyone communicates. It’s the essence of the human experience. How we communicate is evolving. Technology is reshaping the way we live, learn and thrive. The epicenter of this transformation is the network—our passion. Our experts are rethinking the purpose, role and usage of networks to help our customers increase bandwidth, expand capacity, enhance efficiency, speed deployment and simplify migration. From remote cell sites to massive sports arenas, from busy airports to state-of-the-art data centers— we provide the essential expertise and vital infrastructure your business needs to succeed. The world’s most advanced networks rely on CommScope connectivity.
We are currently recruiting for a qualified, interested and available IT Training & Reporting Analyst for an opportunity located in Joliet IL.
Plan and facilitate the Information Technology department’s user training programs for employees. Teach new functionality or strengthen a user’s existing skills via the most appropriate learning environment: on-the-job training, classroom training, or e-learning. Recommend, implement and manage process and service improvements and training to ensure delivery of quality and a high level of satisfaction.
Duties & Responsibilities
Gather and analyze requirements and select appropriate methods for delivering training while maintaining
Identify and evaluate trends and makes recommendations for improvement of processes and service
delivery to ensure high levels of quality and customer satisfaction.
Maintain and publish content to IT Service Management (ITSM) knowledgebase, self-service portal and
Prepare and analyze metrics reports and develop dashboards to demonstrate training effectiveness and
identify training gaps.
Develop detailed training plans, create training materials and arrange for appropriate user training to meet
business needs and various skill levels.
Plan and lead small projects and coordinate tasks and deliverables involving Service Desk staff.
Recommend, implement and assure compliance with policy and procedures affecting computing
Bachelors of Information Systems or related areas
Minimum of three years' experience providing training and project leadership/management required.
Experience in developing and managing knowledge bases and self-service systems.
Strong analytical and problem solving skills.
Strong customer service orientation.
Commitment to keep up to date with IT trends and developments.
Excellent verbal and written communication skills in English language with the ability to impart ideas in both technical and user-friendly language with a high level of confidence.
Dynamic and professional with excellent interpersonal and teamwork skills to facilitate interactions with customers and members of other technology teams.
Ability to simultaneously work on multiple projects with success.
Aptitude to logically assess process issues to recommend necessary improvements.
Highly self-motivated and self-directed with keen attention to detail.
Occasional travel may be required. Must be able to travel internationally.
Required at times to be available for on-call support.
Sitting and operation of computer peripherals for extended periods of time.
It is the policy of CommScope to provide Equal Employment Opportunities to all individuals based on merit, qualifications and abilities. CommScope does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender (including pregnancy), national origin, age or any other characteristics as protected by law. Furthermore, this contractor and subcontractor shall abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and qualified individuals with disabilities.