CommScope, Inc. Technician, IT Sites Support in Madrid, Spain

Everyone communicates. It’s the essence of the human experience. How we communicate is evolving. Technology is reshaping the way we live, learn and thrive. The epicenter of this transformation is the network—our passion. Our experts are rethinking the purpose, role and usage of networks to help our customers increase bandwidth, expand capacity, enhance efficiency, speed deployment and simplify migration. From remote cell sites to massive sports arenas, from busy airports to state-of-the-art data centers— we provide the essential expertise and vital infrastructure your business needs to succeed. The world’s most advanced networks rely on CommScope connectivity.

Global BNS Support

Perform a variety of activities related to the set up or technical support of client computers, servers and peripherals that fall within defined guidelines and escalates more complex problems to next tier technical support team and/or outside vendors. Work with clients in a variety of settings which may include providing phone or email support, remote access to client's computer, as well as providing desk side support.

Duties & Responsibilities

  • Provide technical supports to clients for the acquisition, usage and installation of company provided desktop and portable workstations, peripherals, mobile devices as well as company standard operating systems and software. Track client service requests in internal help ticket tracking system and follows up with clients to ensure effective resolution and customer satisfaction. Coordinate referrals for more complex issues to next support tier and/or external resources.

  • Support the installation, troubleshoot and usage of wired and wireless Local Area Networks under the direction of the Networks team. This includes identify user requirements, monitor LAN performance and perform network security management.

  • Support the installation, troubleshoot and usage of communication systems. Typical communication systems included PBX, Voicemail, video/web/voice conferencing and mobile phone service support.

  • Act as team member for special assignments within the department, supporting IT systems initiatives and projects implementations.

SKILLS REQUIRED

Include demonstrated competencies and physical, mental, & interpersonal skills.

  • Familiar with standard IT concepts, practices, and procedures.

  • Sound analytical and troubleshooting skill.

  • Ability to work independently.

  • Proven ability to manage multiple initiatives/projects;

  • Excellent communication and telephone skills;

Information Technology Individual Contributor Competencies

Key Values

Competency

Definition

INNOVATION

Creativity

Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.

Innovation Management

Is good at bringing the creative ideas of others to market; has good judgment about which creative ideas and suggestions will work; has a sense about managing the creative process of others; can facilitate effective brainstorming; can project how potential ideas may play out in the marketplace.

INTEGRITY

Customer Focus

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Drive for Results

Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

Integrity and Trust

Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain.

INTERDEPENDENCE

Peer Relationships

Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.

Written Communications

Is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.

Listening

Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagree

IMPROVEMENT

Learning on the Fly

Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Process Management

Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources.

STRATEGIC SKILLS

Functional/Technical Skills

Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. and seeks opportunities to learn when facing change and new challenges

It is the policy of CommScope to provide Equal Employment Opportunities to all individuals based on merit, qualifications and abilities. CommScope does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender (including pregnancy), national origin, age or any other characteristics as protected by law. Furthermore, this contractor and subcontractor shall abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and qualified individuals with disabilities.