CommScope, Inc. Account Manager in Singapore, Singapore
Everyone communicates. It’s the essence of the human experience. How we communicate is evolving. Technology is reshaping the way we live, learn and thrive. The epicenter of this transformation is the network—our passion. Our experts are rethinking the purpose, role and usage of networks to help our customers increase bandwidth, expand capacity, enhance efficiency, speed deployment and simplify migration. From remote cell sites to massive sports arenas, from busy airports to state-of-the-art data centers— we provide the essential expertise and vital infrastructure your business needs to succeed. The world’s most advanced networks rely on CommScope connectivity.
The Account Manager is responsible for profitable and sustainable growth for his/her geography of responsibility in Singapore. He / She drives, builds and manages the country sales to achieve and exceed the country revenue and profitability targets within the strategic and financial boundaries defined by the company.
He / She will have to provide direction to the development and execution of the business plan in alignment with ASEAN, APAC and corporate strategies. The Account manager will also have to develop and maintain key client contacts at the CXO level and champion the thought leadership and strategic positioning of the company in the country.
Duties & Responsibilities
Develop short, mid and long-term business plans for the account responsible
Develop CommScope business in responsibility territory
Monitor and drive growth in market share in the identified market segments
Drive new business opportunities and explore growth opportunities
Drive overall responsible revenue for all product lines and market segments
Constantly review and update Go-To-Market strategies to penetrate new market segments and growth in existing markets
Provide sales forecast by product lines and market segment
Provide weekly, monthly & quarterly updates to ASEAN/APAC on the country business by utilizing all required reporting processes and tools to ensure total clarity to the organization
Work with the channel and technical team to execute business plans
Lead and manage the business transformation of the country to achieve the long term vision of the company
Identify and remove key obstacles to growth
Monitor constantly the competitive landscape in the country and develop strategies accordingly
Develop and maintain relationship with customers at the senior management and decision making level
Continuously enhance customer satisfaction and experience by progressively improving quality and customer service
Drive thought leadership and strategic positioning of the company to existing and new customers
Manage the Customers in the accounts segment and be accountable for generating new revenue by planning and executing sales transactions that addresses and provide solutions to the group of assigned accounts.
Responsible for total account management and serve as a primary interface with assigned business customers
Develop business value proposition based on specific customers’ needs and businesses
Support marketing to drive marketing campaigns and activities for demand generation and brand awareness
Develop and maintain relationship with key channel partners at the senior management and decision making level
Drive loyalty and increase market share growth among CommScope partners
Support the acquisition of new channel partners in line with the territorial go-to-market strategies
Support in developing the competency of channel partners to support and deliver solution to our customers
Facilitate and support channel activities to drive demand and awareness
Build up and maintain good customer relationship, handle customer enquiries and coordinate with responsible personnel of various departments in order to provide prompt and qualified solution.
Understand customer's technical and business requirement and provide best solution in order to meet customer need.
Maintain existing channels by supporting them on end customer projects in order to increase sales revenue.
Manage the channel conflicts in order to maximize the return
Ensure all opportunities and customers’ information are updated constantly in the sales opportunity system database
Ensure projects are forecasted accordingly
Assist in ensuring all projects are deployed smoothly and successful to ensure customer satisfaction
Collect and analyze market information, develop and implement marketing plan in order to improve brand recognition and promote new products.
You should possess a Bachelor degree/Diploma in Computer Science, Electronics Engineering or IT with at least 5 years of account & channel management experience.
You should have a good knowledge of LAN/ WAN systems, networking, data centers.
You will interface with various levels of CommScope’ s management as well as channel partners and customers and be comfortable communicating at these various levels
You will also responsible for achieving the assigned business objectives including revenue, gross margin, expenses, market share and customer satisfaction.
Solid understanding of IT market, market trends, customer needs and partner performance
Strong time management skills
Strong analytical and organization skills
Good contact with major corporations and channel partners in the country
Strong communication skills
Comfortable with C-Level and Senior Executives
It is the policy of CommScope to provide Equal Employment Opportunities to all individuals based on merit, qualifications and abilities. CommScope does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender (including pregnancy), national origin, age or any other characteristics as protected by law. Furthermore, this contractor and subcontractor shall abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and qualified individuals with disabilities.