CommScope, Inc. Coordinator, Claims in Singapore, Singapore
Act as the regional quality contact to handle APAC customer quality and service issues.
Ensure customer requirements and expectations are accurately identified to register the Quality Notification and follow up on the required action items.
To interface with departments across the company, functions and global sites to obtain the resolution and/or required report to address customer needs timely.
Keep customer informed of the claim status and follow up on all information required for timely closure in SAP and case management database.
Order processing and coordinate on replacement request, return order, credit request, debit request and/or trade requirements etc.
Coordinate and follow up on repair request to respective repair center and return to customer.
To perform data analysis, reports and other duties as assigned
Minimum Diploma with 1 year of working experience in Customer Service and Quality related field, preferable in manufacturing environment.
Must possess a strong working knowledge of Microsoft office software (word processing and spreadsheet etc.) with SAP knowledge and Salesforce experience preferred
Excellent communication skills and decision making to drive for result.
Fluent in English, both verbal and written
Attention to details, data accuracy in addition to strong organizational and problem solving skills
Confidence to interface with all levels, ability to manage complexity and work independently with minimal supervision.