CommScope, Inc. Coordinator, Claims in Singapore, Singapore

Job Description:

  • Act as the regional quality contact to handle APAC customer quality and service issues.

  • Ensure customer requirements and expectations are accurately identified to register the Quality Notification and follow up on the required action items.

  • To interface with departments across the company, functions and global sites to obtain the resolution and/or required report to address customer needs timely.

  • Keep customer informed of the claim status and follow up on all information required for timely closure in SAP and case management database.

  • Order processing and coordinate on replacement request, return order, credit request, debit request and/or trade requirements etc.

  • Coordinate and follow up on repair request to respective repair center and return to customer.

  • To perform data analysis, reports and other duties as assigned

Job Requirements:

  • Minimum Diploma with 1 year of working experience in Customer Service and Quality related field, preferable in manufacturing environment.

  • Must possess a strong working knowledge of Microsoft office software (word processing and spreadsheet etc.) with SAP knowledge and Salesforce experience preferred

  • Excellent communication skills and decision making to drive for result.

  • Fluent in English, both verbal and written

  • Attention to details, data accuracy in addition to strong organizational and problem solving skills

  • Confidence to interface with all levels, ability to manage complexity and work independently with minimal supervision.